Privacy policy

Last updated: March 24, 2026

Gloway operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Gloway is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another person. Personal information does not include data that is anonymous or de-identified. Depending on your interactions with the Services and applicable law, we may collect:

Contact details: name, address, billing/shipping address, phone number, email.
Financial information: credit/debit card details, payment confirmation, transaction details, and other payment information.
Account information: username, password, security questions, preferences, and settings.
Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions.
Communications with us: content of customer support inquiries.
Device information: device, browser, network, IP address, and other unique identifiers.
Usage information: interactions with the Services, navigation patterns, and engagement data.

Personal Information Sources

We may collect personal information from:

Directly from you: when you create an account, make purchases, communicate with us, or provide information via the Services.
Automatically through the Services: using cookies and similar technologies, or via your device.
Service providers: vendors or partners who process information on our behalf.
Third parties: business partners or other authorized sources.

How We Use Your Personal Information

We use personal information to:

Provide, tailor, and improve Services: process orders, payments, returns, exchanges, manage accounts, arrange shipping, send notifications, enable product reviews, and create personalized shopping experiences.
Marketing and advertising: send emails, texts, postal mail, and show online advertisements tailored to your interests or past activity.
Security and fraud prevention: protect your account, detect fraud, prevent illegal or unsafe activity, and secure our Services.
Communicate with you: provide customer support and maintain our business relationship.
Legal compliance: comply with laws or respond to legal requests, including enforcement of terms or policies.

How We Disclose Personal Information

We may disclose personal information to:

Shopify, vendors, and service providers performing services on our behalf (IT management, payments, analytics, fulfillment, shipping, customer support).
Business and marketing partners for marketing services and personalized advertising.
Third parties with your consent, such as for shipping products or social media integrations.
Affiliates or within our corporate group.
Legal authorities or during business transactions like mergers or bankruptcy, to comply with law, enforce policies, or protect rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may use data from your interactions with our store and other merchants to provide enhanced features. Shopify is responsible for processing personal information in accordance with its privacy policies. Learn more at the Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices. We do not guarantee the accuracy, reliability, or security of information on those sites. Sharing content on public areas or social media may make your information visible to others.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. Parents or guardians may request deletion of a child’s information by contacting us.

Security and Retention of Your Information

No security measures are perfect. Data may not be fully secure during transmission. Retention of personal information depends on account maintenance, Services provision, legal obligations, dispute resolution, or policy enforcement.

Your Rights and Choices

Depending on your location, you may have rights including:

Access / Know: request the personal information we hold.
Delete: request deletion of personal information.
Correct: request correction of inaccurate information.
Portability: request a copy or transfer of your personal information.
Manage communications: opt out of marketing emails while still receiving transactional emails.

You may exercise these rights via the Services or by contacting us. Learn more at the Shopify Privacy Portal. We may need to verify your identity before responding.

Complaints

For complaints about our processing of personal information, contact us at omarmagdygomaa22@gmail.com. Depending on your location, you may appeal our decisions or contact your local data protection authority.

International Transfers

Your information may be stored or processed outside your country. Transfers from the EEA or UK rely on recognized mechanisms like Standard Contractual Clauses unless the country has an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal/regulatory reasons. The revised policy will be posted with the updated “Last updated” date.

Contact

Questions or requests regarding this Privacy Policy can be directed to:

Email: omarmagdygomaa22@gmail.com